Plan Your Care

Get the information and support you need for planning a visit to Beth Israel Deaconess Hospital–Plymouth

Your Health Care Journey


Before Your Visit

During Your Visit

After You Leave

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Frequently Asked Questions

How can I schedule or reschedule an appointment?

Work with your doctor to plan for your procedures and any tests or imaging you need before a procedure. Call our central scheduling line at 508-830-2778 to make appointments for outpatient (same day) testing and diagnostic imaging services. Schedulers are available Monday through Friday from 7:30 am to 5:00 pm.

Do you provide interpreter services?

Yes. BID Plymouth provides medical interpreters for Portuguese and Spanish. The hospital also provides American Sign Language interpreters for the deaf and hard of hearing. In the event a patient requires interpreting for another language, a telephone service is available that offers up to 140 languages.

Interpreter services are free and ensure that non-English speaking patients receive the same level of medical care as English speakers, and that deaf and hard of hearing patients also receive the same level of care as all other patients.

The office for interpreter services handles all requests from 9:00 am to 3:30 pm, Monday through Friday. Interpreter services can be reached at 508-830-2400 or 508-944-7041. Nursing supervisors respond to requests beyond regular hours. 

If I’m in the hospital and I have a question, where should I go?

To better serve our patients, families, and visitors, we have placed a patient and guest services desk in Urann Lobby.

The desk is staffed by a hospital volunteer Monday through Friday from 8:00 am - 4:00 pm. The volunteer greets visitors and patients, answers questions and provides directions to patient rooms and other areas of the hospital.

In addition, the volunteer provides information regarding community education classes and hospital services. Hotel listings, dining guides and other area-specific information also will be available. If you are using a hospital phone, the patient and guest services desk can be reached at extension 3025.

What if I have questions about my care?

Your care team is your best resource for any question you have about your condition or care. However, you may want to share your concerns or ask questions from someone else. BID Plymouth’s Ethics Support Committee helps identify, analyze and resolve ethical dilemmas as they arise.

If you have any questions or concerns about the care you or a loved one received at BID Plymouth, please contact our Patient Advocate at 508-830-2521.