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Patients & Visitors

Find the information you need for your inpatient stay or outpatient visit

Find the Care You Need at Beth Israel Deaconess Hospital–Plymouth

At Beth Israel Deaconess Hospital–Plymouth, we are deeply committed to your comfort and medical care. We understand that knowing what to expect can help bring you peace of mind. Whether you are a hospital patient, a family member or any other hospital visitor, here's what you need to know during your visit or stay.

Get the Care You Need

Living healthy and well depends on having the right team at your side. BID Plymouth offers you and your family a variety of care options, from primary and emergency care to expert specialty care.

Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care.

Plan for Your Stay

You may have questions before a hospital stay or procedure. We can help you plan for your care. Learn what to expect before, during and after procedures in and out of the hospital.

Billing, Insurance and Financial Assistance

Access billing and insurance resources to pay your bill, read a list of insurance plans we accept and learn about financial aid options. You can also find price transparency and other billing policies.


We offer a variety of amenities for patients and visitors.


A banking automated teller machine (ATM) is located outside the cafeteria on the first floor of the hospital.

Gift Shop

The Jordan Hospital Club Gift Shop at BID Plymouth is located on the first floor of the South Building entrance next to Dunkin’. Visitors may purchase gifts, including flowers, candy, magazines and greeting cards.

Proceeds from our gift shop benefit the Jordan Hospital Club, a fundraising auxiliary. The Jordan Hospital Gift Shop is generally open weekdays from 9:00 am to 5:00 pm, and on weekends from 9:00 am to 2:00 pm.

Internet Access

BID Plymouth offers secure, complimentary, wireless internet access in all areas of the hospital campus for patients, visitors and vendors.

From your handheld or laptop device, simply open your internet browser (Safari, Chrome, Explorer or Firefox). In the available networks list, choose BID Guest. You’ll be directed to the BID Plymouth Free Public Wi-Fi terms and conditions acceptance page. Scroll to these conditions, then click Accept at the bottom of the page. You’ll be re-directed to the hospital’s public website and, from there, you can choose to go to other websites.

If you have difficulty connecting to the wireless network, please call the Information Services Support Desk at 508-830-2038.

Lost and Found

All items lost or found should be reported to hospital security through the switchboard by dialing 0. Articles are held for at least 30 days.

Please don’t bring valuables to the hospital. However, if you have them with you, you may ask the nurse to lock them in a hospital safe. We are not responsible for lost or stolen items.

Feel free to contact us at 508-746-2000 if you have any questions about your visit.

Dining, Snack & Drink Options

Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.

The BID Plymouth cafeteria is on the first floor of the hospital. It is open daily, offering hot meals, sandwiches and salads. The cost of cafeteria food and drinks is discounted for employees and volunteers.

Dunkin’ is on the first floor near the PIDC or South Lobby entrance. Hours of operation vary throughout the week, but they are generally open 6:00 am to 7:00 pm.

Water, soda and snack vending machines are outside the cafeteria, in the lobby outside the Birthplace and in the emergency department waiting room. A microwave is available outside the cafeteria.

Learn more about our Dining Options & Patient Meals.

Information Desk

To better serve our patients, families and visitors, BID Plymouth offers a patient and guest services desk in the Urann Lobby and the PIDC/South Lobby.

To better serve our patients, families and visitors, BID Plymouth offers a patient and guest services desk in the Urann and South Lobby.

The desk is staffed by a Patient Ambassador, 7 days a week, from 7:00 am to 7:00 pm. The Patient Ambassador can answer your questions and give directions to patient rooms and other areas of the hospital. In addition, Ambassador Services has details about community education classes and hospital services. Hotel listings, dining guides and other area-specific information also is available.

The patient and guest services desk can be reached at 508-746-2000, ext. 3025.

Medical Records

Access or make changes to your medical records.

Patient Portal

Manage your health care online with the MySite Patient Portal. The portal is a free, secure online resource that gives you easy access to your health records.

Telephone & Cellphone Use

Television and local telephone service are provided at no charge to our patients.

You may use your cell phone throughout the hospital. However, to maintain a healing environment, please be aware of those around you and show respect and consideration for others.

Cell phone camera use is prohibited due to patient and employee privacy. Taking pictures and/or video of patients or staff is allowed only with prior approval from the person and our Marketing and Communications Department. Do not post any photographic image or video on any social media site without the express permission from a member of the hospital’s Marketing and Communications Department. Call the main line at 508-746-2000 to be connected to a representative.

Visiting Hours & Policies

Visiting hours are 12:00 pm – 7:00 pm daily.

As COVID-19 cases have declined and hospitalizations due to COVID-19 remain low, we have returned to more conventional guidance for inpatient visitors and patient escorts in the hospital. Learn more about our Visiting Hours & Policies.

Award-Winning Care

BID Plymouth has earned awards for the safe, high-quality care we offer.