Patient Family Advisory Council (PFAC)

Share your opinions and shape your community’s hospital services

Partnering With You and Your Family

At Beth Israel Deaconess Hospital–Plymouth, our patient-centered philosophy of care recognizes the importance of the patient perspective. We welcome the opinions of you and your family. 

Through our Patient & Family Advisory Council (PFAC), we use your feedback to develop programs and practices that meet the needs of our community. 

Our goal is to foster a conversation with community members to shape the services offered by our hospital. 

Become a PFAC Member

The BID Plymouth Patient & Family Advisory Council was formed in 2010. We follow guidelines developed by the Massachusetts Department of Public Health and the Massachusetts Coalition for Prevention of Medical Errors. This ensures high standards of comprehensive and compassionate care for every patient. 

Our PFAC members: 

  • Act as PFAC representatives on other hospital committees (Patient Care Assessment Committee, Patient Rights, Institutional Review Board).
  • Help improve the experience for patients and family members.
  • Plan and host community education programs.
  • Provide feedback to hospital leadership.
  • Serve as a voice of the community.
  • Work on special projects.

We seek current and former patients and family members to join the advisory council. We welcome anyone who shares our commitment to excellence in healthcare quality. 

An ideal PFAC member: 

  • Can share insightful feedback on a wide range of health care topics. 
  • Can provide feedback with cooperative candor in a concise manner. 
  • Is a good listener.
  • Is available to attend meetings on the second Wednesday of each month from 5:00 pm - 6:00 pm. 
  • Gives additional time for projects outside meetings.

Impactful Projects

As a PFAC member, you can lead and shape a wide range of projects that impact the entire BID Plymouth community.  

Examples of initiatives the council leads include: 

  • Community needs about hospital leadership, safety and primary care physicians 
  • Community health needs assessment research study 
  • Community programs about hospice and palliative care 
  • Emergency care patient education about the hospital process, insurance and wait times 
  • Facility plans and renovations 
  • Parking safety and signage upgrades 
  • Patient advocacy process 
  • Patient/Family Guidebook 
  • Patient registration and scheduling process 
  • Preparing care teams to help patients and families make end-of-life choices 
  • Surgical services patient video to teach patients what to expect 
  • Video for doctors and staff about talking with patients in a sensitive way 

Learn More About Our Work

Read our annual reports to learn more about the council’s work. To request a copy be mailed to you, email or call us

To download copies of the annual reports, follow the links below: 

Contact Us

If you have questions about becoming a member of BID Plymouth’s PFAC, contact Ashley Almeida, Patient Advocate. Call or send an email

We value your feedback. If you have any questions or concerns about the care you or a loved one received at BID Plymouth, please contact our Patient Advocate at 508-830-2521